On April 15, 2025, our application experienced a service disruption for approximately 3.5 hours (11:30 PM - 3:00 PM EST). Some users encountered slow response times and occasional error messages when attempting to access the system. The issue was resolved at approximately 3:00 PM EST.
Our monitoring systems detected unusually high resource usage on one of our application servers, which began shortly after noon on April 15. This resource constraint led to slowdowns in processing user requests and managing user sessions, resulting in the errors some users experienced.
The issue was traced to a code update deployed on April 7, 2025. Under certain conditions, this update caused the application to use computing resources inefficiently when retrieving service information. As user activity increased throughout the day on April 15, the system eventually reached a tipping point where these inefficiencies began impacting performance.
Our technical team identified the issue and implemented an immediate fix by restarting the affected application service, which restored normal functionality. Our development team has identified the specific code pattern causing the inefficiency and is implementing a permanent solution.
We understand the importance of system reliability and apologize for any inconvenience this disruption may have caused. We are committed to the continuous improvement of our systems and processes to provide you with the most reliable service possible.
If you have any questions or need further assistance, please contact our support team.